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Know about CAR SERVICING Procedure :

  • At all our customer care centers trained services advisors attend to the service requirements of our customer.

  • The service advisor after a trial of the car and in conjunction with the customer understands the specific requirements that need to be attended to .

  • The service advisor makes appropriate recommendations for repair that are recorded on the repair order form and acknowledged by the customer. The delivery date, time and approximate charges are also recorded.

  • On completion of all the work as recorded in the repair order form and carrying out any additional tasks that may have required attention the vehicle is put through a final inspection and handed back to the concerned service advisor for checking and endorsing the nature of work done.

  • The repair order is billed and gate pass for delivery is generated.

  • The customer is informed about the readiness of the vehicle and the billing amount. On arrival the service advisor explains the repairs carried out and hands over the vehicle.

  • In case a home pick up service  is required customers are requested to book the same at least a week in advance. Home pickup cars are collected by drivers of the company.

  • The drivers prepare the vehicle acceptance form that is handed over to the service advisors at the customer care centers. After a road test the service advisor telephonically contacts the customer to inform him of his observations and note any specific customer complaints.

  • Upon completing of all tasks the car is delivered back to the specified address by the driver along with a copy of the job card and repair bill.