At all our customer care centers trained
services advisors attend to the service requirements
of our customer.
The service advisor after
a trial of the car and in conjunction with
the customer understands the specific requirements
that need to be attended to .
The service advisor makes
appropriate recommendations for repair that
are recorded on the repair order form and
acknowledged by the customer. The delivery
date, time and approximate charges are also
On completion of all the work as recorded
in the repair order form and carrying out
any additional tasks that may have required
attention the vehicle is put through a final
inspection and handed back to the concerned
service advisor for checking and endorsing
the nature of work done.
- The repair order is billed and gate pass for
delivery is generated.
The customer is informed
about the readiness of the vehicle and the
billing amount. On arrival the service advisor
explains the repairs carried out and hands
over the vehicle.
In case a home pick up service is required customers are requested to
book the same at least a week in advance.
Home pickup cars are collected by drivers
of the company.
The drivers prepare the vehicle acceptance
form that is handed over to the service advisors
at the customer care centers. After a road
test the service advisor telephonically contacts
the customer to inform him of his observations
and note any specific customer complaints.
Upon completing of all tasks the car is delivered
back to the specified address by the driver
along with a copy of the job card and repair